ARC Mart
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Terms & Conditions

Akhri tabdeeli: 26 October 2026. ARC Mart (arcmart.pk aur ARC Mart app) istemal karne, account banane ya order/registration karne se aap (customer, dukaan/vendor ya rider) in sharait aur hamari Privacy Policy ko qubool karte hain. Agar aap ittefaq nahi karte to ARC Mart istemal na karein.

1. ARC Mart kya hai

  • ARC Mart ek online marketplace (platform) hai jo customers ko local dukaanon (vendors) aur delivery riders se jorta hai.
  • Har product us dukaan ka hai jo use list karti hai. Dukaan hi seller hai — product ki quality, size, wazan, expiry, asli/naqli hona, qeemat aur bayan ki zimmedari dukaan ki hai.
  • Riders independent (khud-mukhtar) delivery partners hain — ARC Mart ke mulazim nahi.
  • Jahan ARC Mart khud seller ke taur par likha ho, us product ki zimmedari ARC Mart ki hogi.

2. Account

  • Account banane ke liye aap ki umar kam az kam 18 saal ho aur sab maloomat sahi hon.
  • Ek insan ka ek account. Password aur fingerprint login ki hifazat aap ki zimmedari hai.
  • Ghalat maloomat, naqli documents ya dhoka dene par account foran band ho sakta hai aur qanooni karwai ho sakti hai.

3. Customers ke liye

  • Qeemat dukaan tay karti hai; order confirm hone par wohi qeemat lagti hai. Delivery fee checkout par dikhti hai.
  • Order sirf dukaan ke accept karne se pehle app/website se cancel ho sakta hai. Uske baad Support se rabta karein. 30 din me 3+ khud cancel karne par Cash on Delivery band ho sakti hai.
  • Cash on Delivery: delivery par rider ko raqam dein aur sirf saman milne ke baad delivery PIN batayein.
  • Saman rider ke saamne check karein. Kharab, ghalat ya kam saman ki shikayat 24 ghante ke andar tasveer ke sath app/website ya WhatsApp par karein (khane ki cheezon ke liye delivery ke waqt hi).
  • Waapsi/refund/replacement dukaan ki zimmedari hai aur dukaan ke kharche par hota hai; ARC Mart shikayat dukaan tak pohanchata aur faisla karwane me madad karta hai.
  • Product ki rating/review us product aur dukaan ke hisab me jati hai; rider ki rating rider ko.
  • Order chat sirf us order ki baat ke liye hai. Phone number/links share karna mana hai aur khud chhup jate hain.

4. Dukaan (vendor) ke liye

  • Aap seller hain: products ka asli, mehfooz, qanooni aur expiry ke andar hona; sahi naam, tasveer, wazan aur qeemat — sab aap ki zimmedari hai.
  • Kharab, ghalat, kam, expired ya naqli saman ki surat me customer ko refund/replacement aap ke kharche par hoga; zaroorat par admin aap ke hisab (payout) se raqam kaat kar customer ko de sakta hai.
  • Order ko achi packing me rider ke hawale karna aap ki zimmedari hai. Rider ko saman dete waqt cheezein milwa lein.
  • ARC Mart har delivered order par category/dukaan ke hisab se commission leta hai (admin panel me likhi rate). Baqi kamai har hafte aap ke bank/wallet me bheji jati hai.
  • Payment sirf usi bank account ya wallet me jati hai jo aap ne registration par diya aur jo aap ke apne naam par ho. Tafseel badalne ke liye admin ki manzoori zaroori hai.
  • Aap app/website se apni kamai me se payment maang sakte hain — advance (kamai se zyada) nahi.
  • Order sirf tayari shuru hone se pehle aur wajah likh kar cancel karein. 7 din me 5+ cancel par dukaan khud band ho sakti hai.
  • Customer se ARC Mart ke bahar order ya len-den (direct WhatsApp/call) mana hai — pakre jane par jurmana, commission ki wasooli ya dukaan band ho sakti hai.
  • CNIC, selfie aur documents asli hon. Records hamesha mehfooz rakhe jate hain.

5. Rider ke liye

  • Aap independent delivery partner hain; har delivery par tay shuda fee milti hai.
  • Saman aap ke hawale hone se customer tak pohanchne tak us ki hifazat aap ki zimmedari hai. Laparwahi se kharab ya gum hone par nuqsan aap se wasool ho sakta hai.
  • COD ki raqam ARC Mart aur dukaan ki amanat hai. Mukarrar had se zyada cash hone par pehle jama karayein; ghaban (chori) par account band aur qanooni karwai hogi.
  • Delivery sirf customer ke PIN batane par mukammal karein.
  • Driving license, gaari ke kaghzat, helmet aur traffic qawaneen ki pabandi lazmi. Police character certificate aur asli documents dena zaroori hai.
  • Online hone par aap ki location share hoti hai (dispatch aur tracking ke liye).
  • Customer se bahar ka len-den, bad-tameezi ya dhoka mana hai.

6. Payments, commission aur hisaab

  • Cash on Delivery aur (jab maujood ho) online tareeqe.
  • Har party ka hisab app/website ke "Hisaab" me dikhta hai. Bank/wallet transfer ka TID aur screenshot darj karna lazmi hai.
  • Hisab me ghalti 7 din ke andar Support ko batayein.

7. Mana cheezein

  • Hathiyar, nasha, sharab, ghair-qanooni dawaiyan, chori ka maal, naqli brand ya koi bhi ghair-qanooni saman bechna ya mangwana.
  • Fake orders, fake reviews, kisi ki shanakht istemal karna, ya platform ko nuqsan pohanchana.

8. Zimmedari ki had

  • Dukaan ke products ki quality, nuqsan ya ghalat hone ki zimmedari us dukaan ki hai. Rider ki laparwahi ki zimmedari rider ki. ARC Mart in ke liye platform aur shikayat hal karwane ka zariya hai.
  • Qanoon ki ijazat ki had tak, kisi order par ARC Mart ki zimmedari us order ki ARC Mart fees (commission/delivery margin) se zyada nahi.
  • Ye sharait aap ke un huqooq ko khatam nahi karti jo Pakistan ke consumer protection qawaneen aap ko dete hain.

9. Account band karna aur appeal

In sharait ki khilaf warzi par ARC Mart account roak ya band kar sakta hai. Aap Support par isi email/CNIC ke sath appeal kar sakte hain. Aap khud bhi kabhi bhi account delete kar sakte hain (arcmart.pk/delete-account).

10. Jhagre aur qanoon

Pehle Support (WhatsApp +92 349 3325653, arcmartmianwali@gmail.com) se hal ki koshish karein. Ye sharait Pakistan ke qanoon ke tabe hain aur jhagre Mianwali ki adalaton me jayenge.

11. Tabdeeli

Hum zaroorat par ye sharait badal sakte hain. Bari tabdeeli par app/website par itla di jayegi; uske baad istemal jari rakhna nayi sharait ko qubool karna hai.

ARC Mart — Mianwali ka apna marketplace. Order groceries, food, electronics and more — delivered to your door.